Note: The following return/exchange process applies only to customers who purchase products distributed by Decathlon Vietnam Ltd. at website decathlon.vn.

Step 1: Create Return/exchange request

Please use the email and phone number of the ordering account to log in and create the corresponding request at tại Decathlon Vietnam Return Site..

Once created, you will receive a corresponding request code

Step 2: Return product to Decathlon

Fill in the Return/exchange Request form (note that you have filled in Return/Exchange request code created in Step 1)

Phiếu Yêu Cầu Đổi Trả Hàng Decathlon Việt Nam

Pack and stick the completed form outside, go to the nearest Vietnam Post office to send the products back to Decathlon (or wait for Vietnam Post postman to call you to arrange the collect from your home (based on your request).

You will not have to pay any shipping costs. Please keep receipt of shipment in case of missing packages.

(Note: Decathlon’s free shipping only applies when you ship through post offices of the Vietnam Post Corporation)

View the list of Vietnam Post’s offices here.

Step 3: Wait for confirmation from Decathlon

Decathlon will notify you via email as soon as we receive your return as well as make bank transfers (or deliver exchange products). If after 7 working days since the shipment, you have not received a confirmation email from Decathlon, please contact customer care via hotline 0938.38.1668 or email cskh@decathlon.com for assistance.

CREATE RETURN REQUEST

1. Log in Decathlon Vietnam Return/Exchange Site
2.
Choose the order that contains products you want to return -> click Return [Trả hàng]

sản phẩm cần trả

3. Choose the return products with corresponding quantity -> Click Continue [Tiếp tục]. Note: Decathlon only refund the item’s value, not the shipping fee

sản phẩm cần trả

4. Fill in the bank account information ( or select the previous account) and the reason for return -> Confirm. Note: Decathlon only refunds via bank accounts registered by customer’s name. Therefore, Decathlon cannot transfer money in case bank account holder’s name does not match customer’s name registered on Decathlon.vn

tài khoản ngân hàng

5. Save the Request code to send the products back to Decathlon

Continue to process STEP 2

CREATE EXCHANGE REQUEST

1. Log in Decathlon Vietnam Return/Exchange Site
2. Choose the order that contains products you want to exchange -> Click Exchange [Đổi hàng]

đổi hàng decathlon

3. Choose the exchange products with corresponding quantity -> Click Continue [Tiếp tục].

sản phẩm cần đổi

4. Select the products with the quantity and size you need in Exchange -> Confirm. Note: Please click (+) to add the product from left column into right column, which will be your products' replacement. Decathlon only exchanges the same type and the quantity of products.

đổi hàng mới

5. Save the Request code to send the products back to Decathlon

Continue to process STEP 2

CREATE WARRANTY RQUEST

1. Log inDecathlon Vietnam Return/Exchange Site
2. Choose the order that contains products you want to warranty -> Click Warranty [Bảo hành]

bảo hành

3. Select the products that need the warranty with the corresponding quantity and warranty reason
4. Wait for the Decathlon to contact to confirm the appropriate warranty process


If you still have any questions regarding our return/exchange policy, please contact our customer service team at cskh@decathlon.com or hotline 0938381668.