1. 180-DAY EXCHANGE POLICY - SATISFIED OR SATISFIED
Here at Decathlon, the quality of products and satisfaction of our customers are our top concerns.
With our "Satisfied or satisfied" Policy, if the quality does not meet your expectation or you are not happy during the using time, you can exchange the products easily within 180 days from the receipt date without paying for any kind of fee.
|In case you are not satisfied with the products, you can return and get the refund within 30 days. After 30 days, about issues relating to products' quality, please refer to our Warranty Policy.|
2. WARRANTY POLICY
All products exclusive labeled by the Decathlon brand are designed, manufactured by Decathlon Group or by our strategic suppliers. Whether the products are produced in France, Portugal, China, Vietnam or any other countries in the world, Decathlon can always be proud of the quality of our products, thanks to the well-managed production process with Europe's leading standards and the management team of high responsibility.
If you have any issue relating to products' quality from design, production or delivery, please contact our Customer care team at decathlon.vn to verify the mistake.
Once the mistake is confirmed, customers can return the product(s) for free:
- In full warranty period for products that have lifetime-warranty such as bikes, or long-term warranty like backpacks, bags, treadmills
- Within 90 days from the date upon receipt of goods, applicable for those products that do not contain provisions on the warranty period
Note: The mentioned Warranty Policy is not applicable for:
- Products that have been worn-out
- Inadvertent errors during setup process, usage or under maintenance
- Change or improper use of the product compared to the original purpose
E.g: If customers use running shoes for football, we can not apply this Warranty Policy because running shoes are not designed to play football.
*Note: This following Exchange & Return Policy is applied only for customers who purchased products distributed by Decathlon Vietnam Co.Ltd. (Updated: 02nd March, 2017).
Should any query regarding our Return Policy, please contact our Users relationship department via hotline 18009044 or email email@example.com.