1. FEE & DELIVERY AREAS

Because the purchase price at Decathlon is always as its best, and our team always wants to satisfy our customers by optimizing costs and minimizing profits.So when purchasing at Decathlon, customers will have to pay for the delivery fee in accordance with the amount that Decathlon has to pay for the delivery agent.
Because the purchase price at Decathlon is always as its best, and our team always wants to satisfy our customers by optimizing costs and minimizing profits.So when purchasing at Decathlon, customers will have to pay for the delivery fee in accordance with the amount that Decathlon has to pay for the delivery agent.
Our team always tries to work with the delivery agent to bring out the best delivery rate for you. At this moment, Decathlon and our delivery partners cover all cities in Vietnam. If you have any request for oversea delivery, please contact our Users relationship department.


2. DELIVERY TIME

Depending on the destinations, delivery time will be defined according to the time table below.

Purchase datePurchase address
Ho Chi Minh CityHanoiArea 1Area 2Area 3
Weekdays After 2-3 working days After 4-5 working days After 3-4 working days After 5-6 working days After 5-6 working days
Weekends After 2-4 working days After 4-6 working days After 3-5 working days After 5-7 working days After 5-7 working days


Note:
- Area 1: Đà Nẵng, Bà Rịa-Vũng Tàu, Bến Tre, Bình Dương, Bình Phước, Bình Thuận, Đồng Nai, Đồng Tháp, Khánh Hoà, Lâm Đồng, Long An, Ninh Thuận, Phú Yên, Vĩnh Long, Tây Ninh, Tiền Giang, Trà Vinh, Cần Thơ, Hậu Giang,An Giang, Bạc Liêu, Cà Mau, Sóc Trăng, Kiên Giang,Đắc Lắc, Đăk Nông
- Area 2: Bắc Giang, Bắc Ninh, Hà Nam, Hà Tây, Hải Dương, Hải Phòng, Hoà Bình, Hưng Yên, Nam Định, Ninh Bình, Phú Thọ, Quảng Ninh, Thái Bình, Thái Nguyên, Thanh Hoá, Vĩnh Phúc, Lạng Sơn, Yên Bái,Thừa Thiên Huế, Quảng Trị, Quảng Ngãi, Quảng Nam,Gia Lai, Kon Tum, Bình Định,Nghệ An, Hà Tĩnh, Quảng Bình
- Area 3: Tuyên Quang, Bắc Kạn, Cao Bằng, Điện Biên, Hà Giang, Lai Châu, Lào Cai, Sơn La
*NOTE: Delivery agent does NOT deliver on Sundays and holidays.


3. DELIVERY SPECIFICATIONS

Decathlon commits that all delivery packages are all-new products with full tags and lables, and come with manuals (if available), are packaged in packaging with Decathlon logo / tape.
Before accepting and paying for the order, customers can request to open the package to check if the goods inside has/have the right information or not, including: quantity , type, color, form, package integrity.
Customers have the right to reject the package if you detect any signs of used products or products without tags and labels.
For further detailed testing, please proceed after receiving and paying for the order.
* Under any kind of situation, if you are not satisfied with the product(s), you can return it for FREE within 30 days. Please refer to our Return policy.


4. FAIL ON DELIVERY

According to regulations, the shipper will contact customers by phone before delivery. Under these following cases, your order will be returned to Decathlon and your transaction will be canceled on the system:
- After three days after the scheduled delivery date that we can not get in touch with customers via email, phone.
- After three failed deliveries
- The shipper delivers the package on-time, but the customer lets the shipper wait for more than 10 minutes to get the goods and all the efforts to contact the customers are unsuccessful
- In case of force majeures such as natural disasters (including earthquakes, cyclones, traffic accidents, ...), or disruption of transport networks on a national scale or local scale and mechanical malfunctions occurs for vehicles or machinery.
NOTE: In case of orders paid online, Decathlon will only refund the amount corresponding to the item.


5. SERVICE FEEDBACKS

At this moment, Decathlons' only delivery partner is Vietnam Post.
If there is any issue arised during delivery that upsets you, we sincerely apologize and hope that you can contact our Users relationship department directly so that we can improve our quality service.